Challenges of Relationship Management with Customers in Business Environment

Written by Maja Djurica, Gordana Tomic, and Mile Smardzic, the article â€Å"Challenges of Relationship Management with Customers in Business Environment† was published on the Cambridge Business Review Journal, Volume number 17, Issue Number1. It appears on page 214-219 of the journal. The article explores the Customer Relationship Management (CRM) as an important strategy of establishing and enhancing relationships between suppliers and their customers.Advertising We will write a custom critical writing sample on Challenges of Relationship Management with Customers in Business Environment specifically for you for only $16.05 $11/page Learn More In the article, the CRM strategy is identified as essential in promoting customer loyalty, which leads to increased business profitability, and low business costs (Djurica, Tomic, and Smardzic 214). Fundamentally, CRM aims at building a loyal customer base that consists of strategically important customers to promote business performance in an organization. In CRM, the relations benefit both the business and the customers. By providing services that meet the expectations of customers such as high quality services and other benefits, customer loyalty is established (Djurica et al. 214). Moreover, customers are more likely to remain loyal to a particular company to minimize time and psychological costs associated with seeking services from another company. The Development of CRM relationships The development of company-customer relationships is gradual and involves many stages. Initially, a customer may not be aware of the company’s wares and thus a stranger to the company (Djurica et al. 215). At this stage, the management establishes a communication channel with the potential customers aimed at informing them of the company offerings and persuading the customers to try the same. After the initial stage, the customer becomes an acquaintance to the company. At this stage, the ma nagement aims at satisfying the customers, removing any existing uncertainties, and promoting the company image to the customers (Djurica et al. 216). Offering quality products or services comparable to those of competitors is essential at this stage. In the next stage, the customer becomes a friend to the company, which is enhanced by regular purchases. Through regular purchases, the management acquires specific knowledge of customer needs and tailors its wares to meet the tastes and preferences of the customers ((Djurica et al. 216). Additionally, at this stage trust relationships are established. The trust relationships are essential in development of partnerships between the customer and the company ((Djurica et al. 216). When the company and the customers become partners, the company adjusts its offerings to suit customer demands and consumer changing needs. Additionally, the company aims at strengthening the relationships and maintaining customer loyalty.Advertising Looki ng for critical writing on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Djurica et al. hold the view that, for a relationship to develop from friendship to partnership, the company must utilize customer information more effectively than the competition (216). Furthermore, the company must continually improve its offerings and programs in line with the changing consumer needs. CRM faces many challenges in its implementation in many companies, as a strategy to gain a competitive advantage over other businesses. Firstly, due to the amount of customer data involved, CRM may fail to integrate customer data properly in building stronger customer relationships (Djurica et al. 216).. Most of the CRM initiatives also fail to get the intended user adoption and instead affect customer relations. This often arises because the loyalty programs and marketing strategies used are intrusive and inappropriate to customers (Djurica et al. 217 ). CRM may also become ineffective if it fails to integrate other business applications. Additionally, government legislations also limit full implementation of CRM systems. The restriction regards the use of the customer data in promoting company products and services ((Djurica et al. 217). Customer Experience Management The management of customer relationships is often difficult and challenging. Most companies undertake to manage the customer experiences to overcome these problems. Under customer experience management, three levels are identified; customer experience regarding the brand, transaction, and relationships (Djurica et al. 217). Through interpersonal relationships that relate to a given brand, brand experience can be established which is beneficial to the company. Brands have a connection with customer relationships hence essential in CRM. Focusing on brand experience strengthens relationships associated with brand personality (Djurica et al. 218). Brand relationships a re developed when the brand has a symbolic value that meets the psychological needs of the customer hence ensuring customer satisfaction. Therefore, experience focused customer management aims at offering products that meet customer needs and satisfaction. Djurica et al. contend that, in order to maintain profitability, companies should terminate relationships with non-profitable customers (218). Additionally, customers with poor credit rating or dysfunctional customer behavior affect the business performance. If anything, dysfunctional customers affect the morale of employees negatively.Advertising We will write a custom critical writing sample on Challenges of Relationship Management with Customers in Business Environment specifically for you for only $16.05 $11/page Learn More Therefore, ending a relationship with such customers to maintain business efficiency is essential. However, termination of a relationship with unprofitable customers should be done carefully to avoid negative publicity that might tarnish the company image (Djurica et al. 219). Critique of the Article The article offers an overview of the customer relationship strategy as an effective tool for attracting and maintaining customers and improving company profitability. The rationale given for establishing CRM by companies is one of the strengths of the article. The authors associate quality product offerings as a way of ensuring customer loyalty. Further, the article identifies human behavior as connected to consumer behavior and loyalty, hence an essential component of CRM. However, the article fails to provide substantive reasons why companies adopt CRM as a business strategy. Only two reasons are identified viz. increased profitability and reduced business costs. In the article, various analogues expound on the different aspects of CRM; for instance, the â€Å"leaking bucket† explains the importance of investing strategically in significant customer s as opposed to seeking new customers. The article also excels in outlining the stages of development of CRM relationships. It identifies the inputs from the management of the company that can spur the growth of CRM relationships. The authors identify dysfunctional customer behavior as non-beneficial to the company; hence, it should be terminated. With regard to presentation, the challenges of CRM, which is the main theme of the article, are not addressed adequately. The article also fails to specify the key challenges that face CRM coupled with failure to present the challenges in a sequence. Challenges often arise in the implementation of the CRM; therefore, effective implementation plans are essential. However, the article does not explain how poor implementation strategies relate to failure of CRM to meet expectations. Additionally, the reasons why companies implement CRM are vague and unclear. Themes and main points do not come out clearly, and much of the information provided cannot account for the increased adoption of CRM management. There are also grammatical mistakes as well as poor sentence structure presentation. The reference sources for the article provide information to support the authors’ arguments. However, most of the sources cited in the text do not appear in the references. For instance, in the customer experience management, the authors identify three levels of customer experience as suggested by O’loughlin Szmigin and Turnbull.Advertising Looking for critical writing on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More However, this reference source does not appear in the references. The authors also identify the three areas of interest that influence customer loyalty by O’Malley and Prothero but do not cite this source under the reference list. This indicates that most of the sources used in the article are neither valid nor reliable sources for further reference. Most companies have implemented the CRM strategy as a way of retaining customers and remaining competitive. The article adds important value to understanding of CRM relationships in two ways. Firstly, it identifies the stages of development of CRM relationships and outlines what the management of the company should do to foster customer relationships. Secondly, it specifies customer experience as the next front in CRM relationships. The authors advise businesses to terminate unprofitable customer, problematic customer relationships, and invest in a strategically important market segment to cut down business costs. In my opinion, the importance of CRM relationships to a company and customers is well explained in the article. Additionally, the stages of developing effective CRM relationships and the new concept of customer experience are major contributions of the article. The article also excelled in explaining the importance of terminating problematic or dysfunctional customers and investing in loyal customer. However, the key challenges that affect the implementation of CRM relationships do not come out clearly. In conclusion, I think the costs of implementation of the strategy and managing the CRM application is the main challenge facing CRM implementation. Additionally, setting out clear objectives prior to implementing the CRM would promote its effectiveness and adoption by users. The implementation of CRM should be a joint strategy between IT department and management to ensure its success. Properly designed training programs aimed at providing essential skills to managers would enable them to utilize the CRM system effectively. Additionally, CRM strategy is a cultural change, which should be implemented in phases to ensure its success. Works Cited Djurica, Maja, Tomic, Gordana and Smardzic, Mile. â€Å"Challenges of Relationship Management with Customers in Business Environment†. Business Review Journal 17.1 (2011): 214-219. This critical writing on Challenges of Relationship Management with Customers in Business Environment was written and submitted by user Maddison Valentine to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Television Advertising

Television Advertising Free Online Research Papers Television commercials are viewed by millions on a daily basis and are considered to be very influential on today’s society. Television advertisements can be used for a variety of reasons, but are mostly used as a marketing tool to attract a targeted audience to increase sales for companies or to send messages to the public. Although television commercials have grown in popularity over the years, state of the art live television recording capabilities that are offered by leading cable television providers, the heavy influence that the broadcast companies utilized is now at risk of going un-noticed. Television advertising is defined by entrepreneur.com as 10- to 60-second commercials on network television stations (entrepreneur.com). Television advertising in today’s society is used for many things. Commercials are used to send messages to consumers to increase sales for companies. Advertisements are also used by politicians to increase popularity among potential voters to gain support for their political campaigns. They are also used to increase awareness for many causes such as; animal cruelty, global warming, humanitarian efforts, as well as drug, sex and alcohol awareness. Ultimately the goal of advertising is to take one of these many ideas and market it to the population. Before television advertising the radio was the nation’s primary source of mass-marketing. All of that would change during a Dodger vs. Phillies baseball game on July 1st 1941 when United States of America would witness the first ten second television advertisement for the Bulova watch making company (bulova .com). Since then television advertisements has come a long way. With catchy slogans and popular jingles, television advertising has changed and shaped the nation. From its black white beginnings to the now colorful, sleek, visually stimulating commercials; television advertising techniques have attracted a wider variety of audiences. Race, sex and age are some of the many audiences that advertisements can target. Race is a difficult to take into consideration when it comes to targeting the population. You can run into the risk of segregating a group and possibly stereotyping as well. Pepsi has compiled a collage of images dating back from the 1960’s to the present. The images include different races enjoying activities together as well as returning from war and waving the American flag (â€Å"Race Becomes More† 2009). The advertisement portrays a visual diversity to connect to wider audiences. The effect that this new strategy of advertising has on society is believed to be shown in a positive light. Blacks and whites can enjoy activities together and no longer separated. There are some advertising techniques that are incorporated into commercials to attract gender and age specific audiences. You might see a television commercial advertising a brand new vacuum or cleaning product, but the character in the commercial is a woman and she is shown vacuuming the carpet or cleaning the house. Maybe you have seen the Axe brand commercials for deodorant. These commercials portray a male using this product and afterwards he is irresistible to woman. The techniques used in these commercials attract gender specific audiences in order to increase sales. Television advertising has increased in popularity since the 60’s until now. Commercials are a simple form of advertising because they are viewed by millions and companies sometimes only need to produce one commercial. Although it may be simple to create a television commercial, it is no longer cheap to acquire air time from broadcasting companies. The Superbowl is a nationally covered television event. The advertisements during this event are just as popular as the game itself. The price for 30 seconds of airtime during this event can reach upwards of 2.7 million dollars. Companies could see this as a sound investment due to the high viewer ratings of 90 million in population. Over the years there has been an increase in airtime for these commercials during programming as well. An hour long program in the 60’s contained an average of 51 minutes with 9 minutes of advertising. Today programming has been shortened to 42 minutes with the remainder of time as an allotment f or advertising. Television advertising has managed to obtain more airtime in order to reach the highest numbers in viewers, there are still more ways for them to get your attention. If for some reason you do not have access to a television, corporations will bring television advertising to you. To further reach more viewers, companies have invested in installing televisions in grocery stores and even gas station pumps. Convenience stores like Wal-mart have televisions suspended over the isles to advertise products that are on sale in the store and gas companies have advertisements playing while you pump your gas. There are many methods to that companies utilize to ensure they reach as many viewers as possible to increase sales. Have they come up with this new method of communicating with the population for a reason? Are viewers not interested in television commercials anymore? With features of live television recording and digital video recording offered by leading cable and satellite networks, viewers are now able to record their favorite programs and watch them at a later date and fast forward through commercials. This can pose as a threat to the future of television advertising as many viewers prefer this method to avoid those pesky commercials. However, new forms of advertising are coming around to combat possible dilemma. Banners and logos are now present at the bottom or top of the screen during programs. Sponsors and companies often utilize product placement within the programming as well. New ideas are being formed by advertising teams in order to combat the possible drop in viewer ratings during commercial breaks due to new features like live television recording devices. Television advertisements have been used by corporations to increase sales as a mass-marketing tool to reach millions of viewers on a daily basis and also by political parties to increase the likely hood of election. Marketing teams incorporate a number of techniques into the production of advertisements to attract a specific audience to a product and because it works so well the popularity of television commercials and their use has skyrocketed over the last few decades. Although they are a popular form of advertising they are threatened by new features offered by cable and satellite television providers. Digital video recorders and live television recording capabilities offer viewers the opportunity to record television programs and fast forward through commercials, exposing themselves to less commercial airtime. References MSNBC (2009, March 1). Race becomes more central to TV advertising. MSNBC. Retrieved January 18, 2010, from http://msnbc.msn.com/ id/29453960/ Research Papers on Television AdvertisingMarketing of Lifeboy Soap A Unilever ProductRelationship between Media Coverage and Social andEffects of Television Violence on ChildrenAnalysis of Ebay Expanding into AsiaAnalysis Of A Cosmetics AdvertisementMoral and Ethical Issues in Hiring New Employees19 Century Society: A Deeply Divided EraWhere Wild and West MeetThe Effects of Illegal ImmigrationHip-Hop is Art

Call midwife series 1 episode 5 Coursework Example | Topics and Well Written Essays - 250 words

Call midwife series 1 episode 5 - Coursework Example The fact that nurses are trained on a wide range of issues related to care make them a viable source of help for disenfranchised people. Sins: Were you surprised at the response of the nuns to the relationship of Frank and Peggy? Given the stance of the church on these things, were they wrong to accept and care for Frank and Peggy? Defend your position on this issue. The fact that the nuns accepted the relationship between Peggys and Frank was not surprising at all based on a number of reasons. To begin with, the nuns being called to serve and protect the interest of everyone have a responsibility to offer an acceptance to anyone despite their decisions in life. Secondly, Peggys upbringing and way of life is not that of a nun (PBS, 2013). The nuns must have understood the fact that Peggy is not a mainstream nun and did not expect to work in a convent, but a private hospital (PBS, 2013). It, for this reason, compels the nuns to accept her decisions because though she may subscribe to the beliefs of the church, her orientation is not to be a

BMW Group Case Study Example | Topics and Well Written Essays - 1750 words

BMW Group - Case Study Example The limited profits earned by the company were due to the "model life-cycle factors" which significantly enhanced the car sales volumes. During this period, the BMW group sold less than 350,000 automobile units, which includes BMW, Mini and Rolls-Royce. The figure of the units sold was less than 5percent against the units sold in the previous year. During the contemporary year, more than 1,200,000 units were sold in the market which is approximately 2percent greater than previous year's figure. The financial performance of the group is severely restricted by the "market conditions for the motorcycle business"; the conditions are regarded as severe and crucial for the market. The sales of the motorcycles produced by BMW have shown similar trend, during the third quarter of the running year the sales volume is almost equivalent to the sales of the previous year. The units of motorcycles sold in the market were less than 3percent of the figures sold in the previous year. The financial c risis has been responsible for the negative impact of the BMW group. In the wake of international economic crisis, the customers have practiced reluctance in procurement of the automobiles unit, "the third-quarter revenues reported by the company, decreased by 8.6 % to euro 12,588 million". During the running economic recession, the company was able to collect revenues of euro 40,425 million, which was highest than the figures of than the figures of the previous year. The variation in the foreign exchange rates was also responsible for the improvement in the revenue generation, "the BMW Group revenues for the nine-month period were up by 5.1percent". The BMW group was controlled its expenses, and residual expenses have been eliminated, "the company increased the cumulative amount of expense recognised for additional risk provision for residual value and bad debt risks to a total of euro 1,037 million". The brief financial outlook for the BMW group for the third quarter of the runnin g year is reduction in the earnings by euro 258 million, profit dropped by 60percent to euro 387 million. The pre-tax earnings of the BMW group were truncated by the external factors, "pre-tax profit stood at euro 279 million for the third quarter, the amount is 63percent lower than one year earlier, while that for the nine-month period fell to euro 1,522 million" (Citigroup, 2008). The net profit earned by the company stood at euro 298 million for the third quarter. The running economic recession has severely dampened the financial outlook of the company for the years to come (Bilgen, 2004). The business conditions are not encouraging, the market is volatile, and this has "deteriorated further for the BMW Group over the past months". The financial crisis has escalated, and there is strong possibility of this recession will cause "noticeable reduction in consumer spending in numerous markets" (Citigroup, 2008). The BMW group is yet to experience the environmental challenges; the growing understanding of the consumers about green house gases emission has developed reluctance among the customer to acquire goods which shall be detrimental for the environment. The BMW group is trapped by "significant level of volatility on the financial and commodity markets, this poses the risk of even greater uncertainty". The purchasing power of the consumer has depleted, "private consumption and consumer confidence have dipped perceptibly, particularly in the USA and Europe".

Setting the Stage for Strategic Compensation and Bases for Pay Essay

Setting the Stage for Strategic Compensation and Bases for Pay - Essay Example However, it is important that compensation structures are aligned with the strategic objectives of the business. Three of the main goals of compensation departments in organizations are to attract talented personnel from the industry and help provide a certain amount of flexibility to the needs of the department; improve morale of employees and motivate them to ensure the existence of an innovative and knowledgeable workforce; as well as maintain salary standards which are competitive in the industry. Contextual influence posing greatest and least challenge for companies’ competitiveness Some of the external, as well as internal, conditions of a firm can determine the nature of pay structure which it would design or which would be appropriate for it. Most importantly, the supply and demand of labour in the market would be a serious consideration while designing its pay structure. Shortage of a particular skill in the market might imply that the organization might have to pay a higher price for those skills, and vice versa. In fact the demand and supply of labour in the market is the determinant of the existing wage rates at that region too (Prakashan, 2009, p.14). The other very important factor which would pose serious challenge before an organization is the prevailing market rates. This can be also termed as the comparable wages or the ongoing wage rates. The compensation policy fixed by an organization must necessarily confirm to the wage rates paid by other competitors in the industry. Otherwise, it might result in employees leaving the organization getting attracted towards those with higher salary packages. The cost of living also accounts for an important criterion based on which organizations develop their compensation structures and plans. It is crucial to make adjustments in pay depending on the increases or decreases in the cost of living index. When organizations fail to reset their salary structures according to the changes in the living ind ex, it can face resistance from employees and unions demanding higher wages. This could be challenging for the organizations (Prakashan, 2009, p.14). Apart from the above serious threats there are certain issues which are also crucial for determining compensation structures but which pose challenges before organizations to a lesser extent. The ability of an organization to pay or its affordability is crucial to determine its pay structure. Degree of profits, costs of production, sales revenues are some aspects which must be evaluated before designing pay structures. Psychological and sociological factors greatly determine the extent to which an employee would be willing to put in effort in his job. A person’s psychological perception helps him equate his wage or salary levels as a measure of the extent of success he has earned. Lastly, rapid technological developments have been the main cause of rapid development of skills of employees. The level of wages of these employees h as also been changing correspondingly. Thus, it is important that organizations keep track of changes in skill levels and wage level of

Application Of Therapeutic Communication In Mental Health Setting Nursing Essay

Application Of Therapeutic Communication In Mental Health Setting Nursing Essay Communication is an interactive process of transmitting information between a speaker and a receiver as stated by Townsend 2012.According to Townsend 2012, therapeutic communication is all about caregiver verbal and nonverbal techniques that focus on the care receivers needs and advance in the promotion of healing and change (p.153). Therapeutic communication plays an important role in providing holistic care to patients in general whereas to Psychiatric patients in particular. Mr. X is admitted in private psychiatric unit I encountered a patient who was diagnosed with substance abuse with co morbid of antisocial behavior. I was taking history of patient suddenly the area Staff came and interrupted in conversation and state criticizing sentence to patient in front of me by which patient felt guilty. From my point of view it was not the proper way of communication. There are different types of therapeutic communication. Two of them are verbal and nonverbal communications. According to Townsend 2012, verbal communication is that communication in which some body can speak some words to somebody while nonverbal communication is that in which the person himself does not speak some words but he shows his body language to convey or to send his message to his receiver. It is really difficult for us as health care providers to know about patients through any other way. One thing which helps in providing patient centered care is communication. Without communication it is not possible to know all the medical history of patient which is a building block of the care, by which health care providers find what, is the actual condition of the patient. According to Townsend 2012, Therapeutic communication helps in increasing, exploration of feelings and faster understanding of behavioral motivation. It is nonjudgmental discourages defenses and promote trust. Therapeutic communication, a term coined by Ruesch 1961, is defined as a purposeful form of conversation, serving as a point of human Contact between nurse and client and allowing them to reach common health-related goal through participation in a focused relationship. Therapeutic conversations are similar to those Used spontaneously in social communications, with several notable distinctions. Self-disclosure By the health care provider is limited to meeting the health-related goals of the relationship. In Contrast to social conversations, therapeutic conversations have a serious purpose related to Improving the health and well-being of the client. Therapeutic conversations in health care are Designed to help clients learn about their illness and how to cope with it, to comfort dying Persons, and to assure them that someone is there to be with them and ease their suffering Pearson, Borbasi, Walsh, 1997. Therapeutic conversations help make illness bearable by reinforcing self-esteem and supporting the natural healing powers of a person Peplum, 1960. The purpose of therapeutic communication is to provide a safe place for the client to explore the meaning of the illness experience, and to provide the information and emotional support That each client needs to achieve maximum health and well-being. In many ways, the nurse Functions as a skilled companion, using communication as a primary tool to achieve health goals (Pearson, Borbasi, Walsh, 1997). According to Townsend 2012, culture values are differ from one another for example, in Northern areas culture the females meet their elders by hand shake pay salaam than kiss their hands in the sense of respect that is a behavior which is appropriate in that area. The nonverbal showing of social status or power has suggested that high status seems through his gestures that communicate their higher power position such that, the less eye contacts have a more relaxed posture. The environment where we live can effected the communication in the certain culture of interact some people who feel easy and reject to speak during a group therapy, sessions are conducted to discuss openly the problems privately one to one basis with the nurse. The territory and culture are aspects of environment that communicate mass distance begins by which various cultures use space to communicate Hall 1966, According to Townsend 2012, distances matters a lot in communication the certain communicational distances are as follow, Personal distance should be 8 to 40inches, Social distance should be 4 to 12feet, the public distances should be 12feet, and the intimate distance should be 0 to 18inch in UK. According to Sunder 2010, The unrecognized differences in cultural in à ¢Ã¢â€š ¬Ã‚ ¦ can result in assessment and interventions that are not optimally respectful of the patient and can be taking signally or by can be half .health care providers not having only knowledge about cultural as but also having awareness about their own cultural identities, especially important are Nurses own attitudes and beliefs towards those different cultures if nurse having knowhow then she might be able to maintain good relationship with client while taking care of the patient the nurse communication style , use of eye contact perception of patient culture are basic things for communication nurse should know this. During my clinical rotation I came across the client in a ward who was dumb , no matter attendant was with him at that moment when I assigned on that patient his attendant was went outside ward I face difficulty in providing quality care to the patient. I personally become more anxious becau se of lacking the primary history of patient even though, I study from patient profile and red folder but I am unable to get more past medical history of patient so that I am unable to provide quality care to patient. I fell low because I was trying to understand patients nonverbal message but am failed. From then I get the importance of communication in health care settings, not only in medical field but every fields and in life. Through communication we come to know and share our feelings to our relatives we understand and learn through the communication. Active Listening is the one of therapeutic communication which is effective with clients begins with active listening (Bush, 2001). Active listening requires not only the act of hearing with the senses but also an active interpretation of what is heard, with feedback given to the client and often a request for validation. Gadow (1995) suggested, In composing a narrative between nurse and patient, it does not matter who is author, because each is poet; it matters only that there are enough words between them to make a story (p. 11). According to Alderman (2000) refers to active listening as an art. Active listening is defined as a participatory process in which the nurse listens not only for facts but also for the underlying meaning of the communication with its attached values, attitudes, and feelings. As such, active listening is a dynamic, interactive process in which a nurse, hears a clients message, decodes its meaning, and provides feedback to the client regarding the nurses understanding of the message. Active listening means listening without making judgments or letting your own perceptions serve as a barrier to really hearing the client. The goal of active listening is to fully understand what the other person is trying to communicate. Often the full meaning of the senders message or intent is not readily apparent. It can be distorted when the listeners values, expectations, and experiences impose a perceptual filter on a message. Thus, two pe ople may hear the same conversation and derive entirely different meanings from it. For this reason, frequent validating with the client and self-awareness on the part of the nurse are essential elements of the therapeutic communication process. The nurse should be sensitive to not only what was being said but also to how it was said and to what is left out of the message as well as to what is included. Included in each participants communicated message is important nonverbal instructions met communication about the interpretation of the message. These can include body posture, gestures, tears, laughter, facial expressions, and vocal tones that reinforce or contradict the verbal message. The listener notes the tone of voice, the pauses in the conversation, and his or her own intuitive feelings in receiving the message (Metcalf, 1998). The listener consciously uses both met communication and minimal verbal cues to encourage further communication. Referred to as attending behaviors (B ox 10-1), these listening connections invite the client to communicate at a deeper level with the nurse. They convey both interest and a sincere desire to understand Straka, 1997. Attending behaviors let the client know that you are focused on understanding their situation and that you are open to whatever the client has to say. Attending behaviors require frequent check in to make sure that what is being observed or heard is accurate. For example, the nurse might say, Id just like to check in with you to make sure that I understand. Are you saying that? It also is important to put observations about nonverbal behaviors into words, with a request for validation: I notice that you seem very quiet today. The barriers to effective communication which are giving advice, offering false reassurance, being defensive. Showing approval/disapproval, Stereotyping, Asking why, changing the subject inappropriately. Falling to listen evaluating communication. Process recording verbatim account of a conversation includes verbal and nonverbal interactions analyze in terms of process content as it therapeutic?.What would I do deferent the next time. Client Records the purposes of communication care planning quality review research decision analysis education legal documentation, reimbursement and historic documentation. Methods of documentation source oriented, problem oriented, PIE is the Problem, Intervention, Evaluation, focus charting data, Action, Response, charting be exception, case management model and the computerized records. Guidelines for effective documentation. Agency policies, documentation forms, Accountability, Confidentiality. Confidentiality; ANA Code of Ethics The nurse safeguards the clients right to privacy by judiciously protecting information of a confidential nature. Use initials, not full name, on notes. AHA Patients Bill of Rights. The patient has the right to expect that all communications and records pertaining to his care should be treated as conf idential. Need to know the basic content, complete, accurate, relevant factual (not inference, opinion), timely, sequential, legally prudent. REFERENCES Townsend,M.C.(2012).psychiatric mental health nursing:concepts of care in evidences_based practice.(Ed.7th).Philadelphia,PA:F.A.Davis company. Halter, M.J.and Varcrolis,E.M.(2010).Psychatric mental health nursing:A clinical approach.(Ed.6th).Elsevier company. Hall,E.T.(1966).The hidden dimension.Garden city NY: Double day.

Comparing the Gothic Revival in England Before and After 1820 Essay

Comparing the Gothic Revival in England Before and After 1820 The Gothic revival in England before and after 1820 was very different in many ways. Before the start of the Gothic revival the mediaeval style, since the last Gothic structure in 1509 of Henry VII ’s chapel, was seen as irrational and illogical and as one man described it as barbaric. This was one of the main causes that the mediaeval buildings of the 18th century fell into disrepair. During the Cromwellian period many Gothic buildings were classical in the interior and church interiors in the 17th century became increasingly boring and plain. Many statues, altars and windows were destroyed. Some attempts at gothic architecture were made in 17th century but many were a mix-match of ideas. Even though in the early1600’s there was an early flowering of mediaeval architecture with the Kings College in Cambridge. This carried on in to the 18th century where more and more people dabbled in the gothic style with out a full understanding of how gothic architecture worked as a structural system. They confused stages of the gothic period, which were later defined by Thomas Rickman in is writing, and also used Classical forms such as pilaster and venetian windows. Many interiors were of a classical form a layout and some times other style were thrown in. Some gothic forms were even used on the exterior of building where they didn’t perform the function they were meant to. This shows how little the architects of the 18th century studied the mediaeval and how little they understood it. The interest of Gothic grew more and more as gothic was seen to stimulate the imagination. It was seen as part of English romantic tradition, which sparked off an interest in artificial ruins in landscape design of the 18th century. Which was used as a means of heightening the atmosphere of the garden. An example of some artificial ruins is that of Wimpole hall designed by James Essex in 1768. Another inspirational architect in this time was William Kent. His designs using ogee pointed arches with a classical cornice inspired Batty Langley to produce a study in which he analyzed Gothic in terms of classical orders. A comparison with true mediaeval and Gothic architecture at this time shows that at this time all Gothic architecture was a decorative style to be applied as ornament to regular structures and s... .... After the houses of parliament burnt down the chosen style was Gothic not Classical. Pugin undertook all of the interior work. Another example was Scarisbirck Hall in Southport built in 1837 the great hall was with a timber framed roof with no classical plaster ceilings and it was all based on knowledge of the mediaeval architecture and all materials used were true. Pugin’s own house in St. Marie’s Grange built in1835 is based mediaeval vernacular forms it is stone built simplified Gothic and it used the theory of fitness for purpose. With regard to his house and his other works he said ‘a picturesque that arises out of strict utility’. John Ruskin(1819-1900) was very influential, his writings ‘Seven Lamps of Architecture’ influenced many people he had many similar view to Pugin apart from the fact he was Anglican and he led the way it their Gothic Revival. He also had a hope that there may be an acceptable style of iron architecture which may be developed so that Gothic could get a new lease of life. Works Cited: The Story of Architecture, Patrick Nuggins ,1996 History of Architecture Settings & Rituals, Spiro Kosof, 1985 Gothic Revival, Georg Germann, 1972

Contemporary Managment – Vodafone

Linking the HRS objectives with the business strategy demonstrates the fast paced nature of the industry and the relationship between human capital and strategy. Issues in Commission and Bonuses ( Rewards Benefits) Paul Cheroots HRS Director of Avoidance commented that Avoidance ‘saw flexible working hours, part time and home working as an imperative aspect of Job requirements for staff. He acknowledged that they would also still be looking for commitment and productivity likewise. Policies that were promoting flexible working and reasonable work life balances ‘used to be nice to have, now they are a must.Its become a core demand from candidates. Carination (2005) According to CHIP such working patterns are still in high demand today. Training is performed a TA residential Recommendations for the HARM issues that Avoidance face: Using something other than redundancy to save money – clear impact on motivation and morale. Suggest other ways. Accommodating for changes in External Environment with in the workforce such as the need for flexible working. Get stats from IONS Avoidance have 8 Losing the staff to better paid industries such as banking and estate agency.Good sales people or often required in Re ; Specialist agencies for each sector of business Recruiting in a Recession http://www. Personality. Com/articles/2009/01116/4901 Wrecking-in-a- recession. HTML Module phone retailer boatmen NAS 1 K employees Dates at Its nonstarters in Newbury, Berkshire, a number of regional contact centers, and about 350 retail stores. It recruits about 3,000 staff into new positions each year – 2,000 from external candidates, and 1,000 internally. The disciplines covered include customer services, retail, technology, marketing, finance and HRS.The economic climate means that looking for value for money is more crucial than ever in all areas of business, but resounding operations manager Anna Tompkins says that establishing best-value, cutting-edge qua lity recruitment processes has always been essential in this competitive market. â€Å"We are always looking at ways to be more effective in how we recruit,† she says. â€Å"We have to be focused and deliver what is needed to support the business strategy. This may mean delivering things in a different way to before.Avoidance partners with three firms for recruitment process outsourcing, each of which manages a different aspect of its recruitment process. Alexander Mann Solutions manages specialist and head office roles Adduce handles retail adviser roles and Reed manages recruiting customer service advisers. All have been working with Avoidance for the past four years. This has improved the effectiveness of Avoidance's recruitment systems, says Tompkins, and the company has an ongoing improvement programmer designed to encourage partners to deliver the best possible experience for the candidate during the process.Working with resounding partners helps us take stock of what opportunities there are to do things more efficiently,† she says. â€Å"For instance, each partner provides regular activity information and suggests improvements to the process and experience. â€Å"Last year, we found we were running a number of assessment centers for roles where we felt this was not the most appropriate approach. By developing and implementing interview skills training for line managers, we were able to give them more confidence to participate in the right type of assessment at the right time.It also helped streamline our approach and improve the candidate experience. † The company is also using input from external recruitment specialists to help improve the experience of candidates applying for Jobs, and to hone the recruitment skills of line managers. â€Å"We are careful not to expect line managers to accommodate too many changes at once and we plan our calendar of improvements around what the business is doing overall,† says Tompkins. She believes that while the perspective of external specialists is useful, any findings should be fed back to staff if they are to have an impact.For example, nine managers were involved at every stage in a recent initiative to improve their interview skills, and their views and expectations were built into the process. At Avoidance we are committed to helping you perform at your best and realism your full potential. Join us and you'll benefit from regular development reviews to understand your goals, strengths and development areas. You will work with your manager to create your own Personal Development Plan. You will have access to a range of learning experiences including on-the Job experience, Job rotation, coaching, mentoring as well as online and face to face learning programmed.

Polluting Planet Earth essays

Polluting Planet Earth essays Why is pollution taking place? For a long time humans have been carelessly polluting the planet on which they live. Pollution is the introduction of contaminants into the natural environment that causes adverse change. The three major places pollution occurs are in the water, air, and on land. Water pollution is one of the biggest problems the world is facing with tremendous impact to the life of the human race. Water pollution is the contamination of water bodies such as lakes, rivers, oceans, and groundwaters caused by human activities. One major cause of water pollution is oil spills. In March of 1989 at Prince William Sound in Alaska, the Exxon Valdez oil spill occurred. The drivers of the Exxon Valdez noticed icebergs in their planned route. Instead of trying to weave through the icebergs, they decided to go into another direction. While Exxon was on their new route, the oil tanker hit Bligh Reef in shallow land. The Exxon Valdez spilled approximately 10.9 million gallons of oil. The oil impacted over 1,100 miles of non-continuous coastlines in Alaska and covered over 11,000 square miles of the ocean. This oils spill killed hundreds of thousands of birds, fish, and animals immediately. The Exxon Valdez oil spill is considered one of the worst human caused marine environmental disasters ever to occur. Years later scientists have noticed higher death rates among sea otters and some other species by the Exxon Valdez oil spill. Air pollution is the introduction into the atmosphere of chemical particles or biological materials. Although air pollution comes from many sources; The Great Smog in 1952 is one of the worst man made air pollution disasters that occurred. In London, The Great Smog was caused by punishing alignment of weather patterns and coal pollution. At this time the city was pockmarked with factories and power plants that incinerated thousands of tons of carbon into the atmosphere. Also because of such a col...

Child labour and possible prevention Essays

Child labour and possible prevention Essays Child labour and possible prevention Essay Child labour and possible prevention Essay The intent of this essay is to discourse child labors and possible bar. Child labor is when a kid under the legal age ( 15 ) are made to make work that is physically and mentally harmful and which interrupts their instruction or societal development.1 Child labor is a serious job in many states. Africa and Asia has the most child employment with both doing up 90 % of entire child employment. They are everyplace but unseeable, laboring as domestic retainers in places, laboring behind the walls of workshops, hidden from position in plantations. The International Labour Organization ( ILO ) estimates that there are more than 200 million kids today which are involved in child labor. Some of these kids are every bit immature as 5. Child laborers are involved in all type of occupations agribusiness, the sex industry, rug and fabric industry, brick devising, building work, quarrying and harlotry. The kids that are working in a unsafe or risky environment normally do nt have on any type of protective vesture or equipment this exposes them to toxic exhausts and unsafe chemicals. Child labor should be prevented as it is taking away the kids s childhood, instruction and it is harmful to their wellness. There are many grounds why a kid is working as a laborer. Most work because of poorness, deficiency of instruction and besides to back up themselves and their households. 1 in 7 kids worldwide are working as a kid laborer. In Africa, it is 1 in 3 kids. 166 million of the kids are under the age of 14. 74 million are put on the lining their lives because they are working in a unsafe environment such as excavation and building there are no safety criterions, no 1 has protective equipment, they are all working with au naturel custodies and pess and merely gaining less than US $ 1.00 a twenty-four hours. 2 Child laborers that are working in lucifer mills will endure from phossy jaw. Phossy jaw is caused by accidently consuming chemicals to do lucifers. Sometimes the chemicals used to do the lucifers causes the gums and jaw to go so septic that the jaw castanetss have to be removed. 3 Child laborers work about every individual twenty-four hours. They work for up to 16 hours a twenty-four hours for 6 yearss a hebdomad. This leaves them to hold no clip for an instruction which is of import for a kid s hereafter. Parents are sometimes responsible for child labor. They force their childs to travel to work instead than acquiring an instruction. This happens because there are many people who are graduated but still are non able to acquire a occupation. Young male childs are put into work such every bit agricultural every bit shortly as they are old plenty to make the work. This is from the age every bit immature as 5. Young misss besides have to work at a immature age but the plants they do are non every bit heavy as the male childs. Young misss do family and domestic work. These kids have to maintain working and are merely exhausted at the terminal of the twenty-four hours which leaves them with no drama clip with other childs at all. The kids who are traveling to work every twenty-four hours do nt acquire to pass much clip with their ain household. They do nt even acquire clip to play with other kids in the same age. The merely other kids they are with are the 1s that they are working with. The kids who are enduring from physical and mental occupation emphasis will confront several wellness jobs in their childhood and subsequently in their life. Child labor is a must for many states in Africa and Asia, without child labor, it would be even more hard to last. But, attempts should besides be made to extinguish it. The attempt made should be done in a proper mode which will non decline the job for those who are already affected. For the unemployed, plans should be introduced which provide an equal wage. For the hapless and the orphan Centres, instruction should be provided for free. Attempts should besides be made to alter the manner parents view child labor. Many hapless parents consider child labor as a good though they do non gain how it endangers their kids s wellness and development. Parents should be made to recognize that it is in their best involvement to non allow their kid work at a really immature age as this will impact their wellness, development and ego regard. In general, poorness is the job that is doing child labor, extinguishing poorness would work out most of the jobs in Africa and Asia. The universe would be a better topographic point for everyone particularly the kids that are working as a kid labor. Without child labor, the kids would be basking their childhood with friends alternatively of working every twenty-four hours. There are several other stairss that could be taken to forestall child labor. many kids left their places in a manner to avoid the maltreatment that they are victims of from their parents. To forestall this bad intervention, the authorities could assist give conferences to the parents about kid labour and the effects that it brings. In this manner, we can assist forestall other kids running off from place and life as stateless kids. Another option could be to construct places for those kids that are populating in the streets. They will be sent to these places and they would non hold to populate exterior. In this manner we can assist forestall kids from any maltreatment that they can endure in the streets. In these places, kids are non supposed to work ; they can analyze and larn a calling, and they will acquire a better occupation and a hereafter. Child labour is a really serious job. Politicians should do Torahs to forestall child labour and happen solutions. Childs are our hereafter and we have to take attention of them if we want a better hereafter. Bibliography 1 Child Labour Definition. ( n.d. ) . Retrieved September 26, 2009, from hypertext transfer protocol: //www.redgoldfish.co.uk/viewglossary.asp? gid=45 2 YouTube Child Labour. ( n.d. ) . Retrieved September 26, 2009, from hypertext transfer protocol: //www.youtube.com/watch? v=ruh0O_mj1v0 3 Child Labour and Disease V A ; A Museum of Childhood. ( n.d. ) . Retrieved September 26, 2009, from hypertext transfer protocol: //www.vam.ac.uk/moc/childrens_lives/health_ A ; _work/health/index.html Child labour Wikipedia, the free encyclopaedia. ( n.d. ) . Retrieved September 27, 2009, from hypertext transfer protocol: //en.wikipedia.org/wiki/Child_labour

Wk 3 Essay Example | Topics and Well Written Essays - 750 words - 1

Wk 3 - Essay Example Toyota overhauled its safety practices a few years ago after a spate of recalls for unintended acceleration resulted in a criminal penalty in March of $1.2 billion. General Motors has in recent past spent billions of dollars fixing recalled cars and setting up a fund to compensate ignition-switch accident victims and their families, the company has had to take extreme measures to restore trust in its products and management (Bapuji, 2012). In the period between 1999 and 2011, Toyota Motor Corporation had to recall some of its vehicles from the United States market in three instances. The first two instances came under the assistance of the U.S National Highway Traffic Safety Administration upon receiving reports a large number of vehicles from the company were experiencing unintended acceleration. The first recall was aimed at correcting a possible incursion. The second recall was due to a possible sticking of the accelerator pedal that led to unintended acceleration. The recall impacted negatively on the company as it came at a time when it was struggling from recession and it had also suffered from a decrease in sales in the previous year. The period was also marked by a low exchange rate of the U.S dollar against the Yen. This further led to loss of about 750 jobs at the company in its bid to lower its operating costs. The company may also have been economically affected by the recall as the damage to Toyotas reputation negatively affected the resale value of used cars. The company was able to overcome the situation by making the necessary correction on the recalled vehicles. It further ensured that the new cars that were in the production process were well checked and corrected so that they could not be recalled back. The United States government then allowed the sale of the company’s vehicles into the country after they had done all the necessary inspection to ensure that the problems were well taken care of. Another case of recall

Building Effective Teams Essay Example | Topics and Well Written Essays - 500 words

Building Effective Teams - Essay Example While age is protected to a limited degree from job discrimination, Ace needs to do more to reap the benefits from the experience that age can offer. With a diverse age group, we can gain from the energy and creativity of youth while also realizing the rewards of age and experience. Along with temperament and seasoned judgment, the older person can perform at above average levels. Robbins, 2003, dispels the common misperception of lowered output with age when he contends, "...[E]vidence demonstrates a positive relationship between seniority and job productivity" (p 40). The older staff can get new ideas from the younger members, while the younger can grow with the help of coaching by the more senior team members. People from a wide range of ethnic backgrounds are mandatory in today's global marketplace. Not only can they be knowledgeable about culture specific traditions and customs, they may prove invaluable in certain sales situations where trust may be an issue. Bahry, Kosolapov, Kozyreva, and Wilson, 2005, concluded that, "...such generalized trust is far more common in ethnically homogeneous than in more diverse societies".